FAQs
*AUGUST DELIVERY* Orders will be dispatched week commencing August 26th
Shipping:
All orders are dispatched within 3 working days of receiving your online order (excludes Sundays & Bank holidays).
UK Deliveries -
Parcels are sent via a tracked service.
Although the service aims to be a 24 hour delivery option, it can take 1-2 days after dispatch. You will be notified by email once your package has been dispatched.
International Deliveries -
Please contact me for information regarding international shipping if your destination country is not listed at checkout. I can organise this for you via email.
(Taxes and Charges: The customer is liable for any local taxes or charges associated with their delivery destination country . The sender is not liable for any taxes or charges incurred as we cannot anticipate what these may be in advance).
Damages:
We take every care to package your items securely, however in the unfortunate event of your goods arriving damaged, please send a photo of the damage and packaging by email to enquire about a refund.
Returns:
I do hope that you love your basin, but if for any reason you are not happy with your purchase you can return your item/s. Please send me an email titled ‘Returns’ to request a return and refund.
All return postage must be paid for by the customer and sent via a tracked delivery method. Every care must be made to package the goods carefully in the original packaging.
If goods are received back damaged or if the item is sent via a non tracked delivery method and are lost in the post - a refund will not be given.
Returns must be requested by email within 14 days of receiving your order.
Returns must be received back within 7 days once your refund request has been authorised. The original postage charge will not be refunded for returns.
Basin Care:
Your basin is made of durable stoneware clay and is built to withstand the daily use of family life. However please take care not to knock or strike the rim with force.
When cleaning your basin please choose a gentle eco friendly cleaning product without bleach, as this could damage the glaze. Please also avoid harsh scourers or brushes as this could scratch the glaze finish. Refunds or returns will not be accepted due to changes in glaze finish due to use of cleaning products.
If you have any further questions please get in touch…